WHAT MATERIAL IS USED IN YOUR JEWELRY?
WHAT DOES 925 SILVER MEAN?
WHERE IS YOUR JEWELRY MADE?
HOW SHOULD I CARE FOR MY JEWELRY?
WILL THE PATINA/OXIDATION WEAR OFF?
WHAT DO I DO IF MY JEWELRY GETS DAMAGED?
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
If your order has any customizations such as engraving, it may take an additional 2 weeks before shipment.
HOW MUCH DOES SHIPPING COST?
HOW CAN I TRACK MY ORDER?
DO YOU SHIP INTERNATIONALLY?
International customers are subject to additional customs fees depending on the country you reside in. It will be the customers' responsibility to pay for the customs duties fees and any other fees associated with importing the item into your country. Customs fees differ depending on the country and unfortunately we do not know what they may be for your country. Please consult with your country's customs department for more information.
*Please note that international orders may take up to 2-3 months to receive in extreme cases.
CAN I EXCHANGE OR RETURN MY ITEM(S)?
*In the event that our jewelry is damaged or defective upon arrival, please contact us immediately for us to assist you in your return or exchange.
SHIPPING POLICY & LIABILITY
Once your order has been handed over to the shipping courier and scanned in, we are no longer liable for any damages or loss due to shipping or theft. Please ensure that the shipping address that you provide is to a safe location. If any theft or loss occurs, it is up to the customer to file any claims with the shipping carrier.
It is recommended that you purchase signature confirmation for shipments to ensure that packages will not be dropped off without someone to receive it. *UPDATE: due to new COVID guidelines, there are some cases where shipping carriers will still leave packages without requesting for a signature.
If you have a preferred shipping courier you would like to use aside from USPS, please email us and we'd be happy to help provide a quote and assist!